Buyer questions
Frequently asked questions
The top questions Resilion buyers ask before they sign — answered once, published openly, and linkable for procurement, legal, and IT review.
Resilion publishes its answers to the five buyer questions we hear most during procurement review. Each answer links to the canonical Resilion page that goes deeper, so reviewers can verify the claim against the live surface of the product.
FAQ
Buyer questions — frequently asked
How transparent is Resilion's pricing?
Every tier is published — Founding Member (capped at 20 organizations), Annual (per-record subscription), and Contract (quoted on intake). The current rate sheet and footnotes are linked from the top of /pricing. Veteran-owned businesses receive a permanent 50% published discount on Annual and are verified against a government document at signup.
Who owns the records on Resilion?
Your organization does. Resilion is a published record-of-truth service — we hold the record on your behalf and you export the full asset/claim/project ledger at any time, in CSV and JSON. Account closure terminates access and triggers the published deletion protocol (see /security/data-deletion); records you have exported remain your property under your own retention policy.
What is Resilion's security and compliance posture?
Encryption at rest (AES-256) and in transit (TLS 1.3); SOC 2 Type II in progress with the readiness assessment linked from the Trust Center; per-tenant data isolation; immutable audit log; published incident-response runbook and breach-notification SLA. The full posture — including the honest compliance matrix — is at /trust.
Does Resilion integrate with FMIT workflows and insurer systems?
Yes. Resilion emits claim-package exports in the formats FMIT processors and major insurer intake queues expect, with a signed hash against the audit chain. Insurance liaisons on a project see claim-package exports against every activated asset, and government liaisons see live response activity during a Resilion Responds activation. See /communications for the role-by-channel detail.
How long does onboarding take for a new organization?
Standard onboarding is 5 business days from signed agreement to first record ingested, including SSO, role assignment, and audit-chain configuration. Founding Member onboarding is 2 weeks and includes a dedicated operator. Resilion Responds activations are online inside 24 hours during a declared disaster for qualifying municipalities and government emergency managers.
Still have a buyer question?
Send us a note — every inquiry is read by a Resilion operator and answered by email within one business day. The published FAQ is updated whenever a buyer question surfaces that the existing catalog does not answer.